Support Portal

Submit a Support Ticket

Having an issue? Our team is here to help. Submit a ticket and we'll respond within 15 minutes during business hours.

Tell Us What's Happening

Fill out the form below and we'll get to work on your issue right away.

💡 Tip: More details help us solve your issue faster. Include location/device info if relevant.

🔒 Your information is secure. We'll only use it to resolve your issue.

⚡

Our Response Time

15 minutes

During business hours (Mon-Fri, 9AM-5PM)

Priority Levels Guide

🔴 Critical

Complete system failure, business stopped

🟠 High

Major feature broken, work severely impacted

🟡 Medium

Issue affecting some users or functions

🟢 Low

Minor inconvenience, workaround available

🚨 Critical Emergency?

For urgent issues outside business hours:

0812 702 6516

After-hours support: ₦20,000 per callout

What Happens Next?

Here's how we handle your ticket

1

Ticket Received

You'll get an instant confirmation email with your ticket number

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2

We Assess

Our team reviews and prioritizes your ticket within 15 minutes

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3

We Resolve

We work on your issue and keep you updated throughout

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4

You're Fixed

Issue resolved! We'll close the ticket and ask for feedback

Frequently Asked Questions

We respond to all tickets within 15 minutes during business hours (Mon-Fri, 9AM-5PM). Critical issues are handled immediately.

Yes! You'll receive email updates at every stage. You can also call us at 0812 702 6516 with your ticket number for status updates.

For critical emergencies outside business hours, call 0812 702 6516. After-hours support is available at ₦20,000 per callout.

This support portal is for current Techaida clients with active service agreements. New clients should use our Contact page.